The purpose of this study is to examine the Ontario SuperHost Seminar and determine the value of its content, in the workplace, according to the surveyed participants. The sample group included employees from various businesses and companies who held positions at levels ranging from President and C.E.O., department managers, municipal government employees to fast-food counter staff, and general citizens. The surveyed participants live and work in villages, towns and cities in South Central Ontario. The results of the survey indicate that the Ontario SuperHost Seminar is beneficial to improving a number of interpersonal skills required by service providers in order to exhibit quality customer service. The data also indicates an improvement in employees' confidence and in the quality of customer service delivered by their department.
Library of Congress Subject Headings
Ontario Superhost Seminar--Evaluation; Customer services--Congresses--Evaluation; Service industries--Customer services--Congresses--Evaluation
Department, Program, or Center
School of Food, Hotel and Tourism Management (CAST)
Hamer, Susan, "Ontario superhost... What is its value to service providers?" (1996). Thesis. Rochester Institute of Technology. Accessed from
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