The purpose of this study is to evaluate the feasibility of renovating and profitably operating overnight accommodations at the University Club of Rochester. This was accomplished by developing a comprehensive survey to analyze the overnight accommodation operations of university clubs sharing reciprocal arrangements with the University Club of Rochester. Customer base, occupancy rates, room amenities, club services, and overnight staffing requirements were addressed. The results revealed minimum in-room amenity and club services expectations of a guest from a reciprocal club. Additionally, the number of non-resident club members and the number of guests whose travel purpose was business positively affected occupancy rates in the respondent university clubs. Among the conclusions drawn from the research is the need to tailor services and amenities to the business traveler to optimize utilization of the overnight accommodations.
Library of Congress Subject Headings
Bed and breakfast accommodations--Customer services
Department, Program, or Center
School of Food, Hotel and Tourism Management (CAST)
Boilesen, Karen, "Overnight accommodation operation feasibility study for the University Club of Rochester: A Study of the potential market and its service expectations" (1997). Thesis. Rochester Institute of Technology. Accessed from
RIT – Main Campus