It is the hypothesis of this study that Ontario's first casino in Windsor will not measure up and be as successful as the Las Vegas casinos. One possible reason is the Windsor management may hire personnel who do not have strong, positive attitudes toward giving service. Certainly, as Las Vegas personnel are the very model service providers and while much of their service delivery quality may be related to the culture and norms of the organization, its training and recognition programs, it is also possible the individuals they hire may have different basic attitudes toward service. This study will compare and contrast attitudes toward service of personnel in Las Vegas with hirees in Windsor.
Library of Congress Subject Headings
Customer services; Casinos--Customer services; Casinos--Employees--Attitudes; Employee attitude surveys
Department, Program, or Center
Department of Communication (CLA)
Altman, Michael A., "Attitudes toward giving quality service: a comparison between Las Vegas & Windsor casino employees" (1994). Thesis. Rochester Institute of Technology. Accessed from
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