Assertiveness and responsiveness are two qualities managers must possess to maintain an organizational work environment with employees. Using McCroskey and Richmond’s Assertiveness-Responsiveness test, subordinate employees’ perceptions of their managers’ communication styles were assessed to determine if there was any relationship with employee perceptions and personal relationships with managers. Subordinate employees at the Holiday Inn Rochester Airport and the RIT Inn and Conference Center served as a convenience sample. The results show that overall, employees like more responsive managers. Although statistically nonsignificant, assertiveness was positively related to having a good relationship. The results, overall, indicate that the assertiveness and responsiveness relate to one another in the fact that they do not overall affect the manager-subordinate personal relationship.
Library of Congress Subject Headings
Hotel management--Research; Communication in management; Industrial relations; Hotels--Employees--Attitudes
Department, Program, or Center
Department of Communication (CLA)
Kittelberger, Tess, "The relationship between hotel managers’ communication styles and subordinate employee attitudes and personal relationships" (2009). Thesis. Rochester Institute of Technology. Accessed from
RIT – Main Campus