Abstract

Home Health Care is one of the fastest growing industries in the health field. The potential customers are the largest growing new population - the elderly. Quality service and patient satisfaction will be a big issue with the baby boomers as they move into the senior citizen arena. The purpose of this thesis is to describe the relationship between patient satisfaction and employee satisfaction at Visiting Nurse Service using the elements of the Service Profit Chain.

Library of Congress Subject Headings

Home nursing--Evaluation; Visiting nurses--Evaluation; Visiting nurses--Job satisfaction; Patient satisfaction; Home care services--Evaluation

Publication Date

2000

Document Type

Thesis

Department, Program, or Center

Hospitality and Tourism Management (CAST)

Advisor

Myers, James

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: RT120.H65 W54 2000

Campus

RIT – Main Campus

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