Author

Paula Raney

Abstract

The purpose of this thesis was to determine whether John Deere's packaging process needed to be streamlined, and whether consideration should be given to engaging the packaging department earlier in the product development process. An IMPACT study produced a flowchart of the current packaging system, which identified gaps in the current packaging process. Evaluation of the IMPACT study isolated the packaging process areas that needed to be modified to create an improved packaging decision process. A survey was then given to several thousand Deere dealers to determine whether Deere's packaging and delivery of service parts was meeting customer expectations. The survey results provided a favorable response, but also indicated that there was room for improvement by identifying families of parts, which required some packaging modifications to better protect the service parts.

Library of Congress Subject Headings

Packaging--Quality control; Packaging--Management; Packaging--Production control

Publication Date

2002

Document Type

Thesis

Department, Program, or Center

Manufacturing and Mechanical Engineering Technology (CAST)

Advisor

Miller, Thomas

Advisor/Committee Member

Pierce, Steph

Advisor/Committee Member

Jacobs, Deanna

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: TS196 .R364 2002

Campus

RIT – Main Campus

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