The graduate thesis film Tech Service is a 21- minute surreal memoir-parody of its creator's day at work in a tech support call center. Having quite literally separated his at-work self from his not-at-work self into two independently existing personae--the former an ambitious technician whose only goal in the world is to fix a customer's telephone, and the latter a more cynical, quasi-beat poet who narrates the story--the film rambunctiously ponders and pursues the meaning of life, if life were reduced to the job you have to go to but don't really like that much. The film was shot in HD using DSLR cameras and edited in Final Cut Pro. This paper discusses the thought processes, goals, and the actual legwork from its conception until after the film's first screening at RIT.
Library of Congress Subject Headings
Motion picture authorship; Motion pictures--Production and direction; Short films--Themes, motives; Short films--Technique; Computer technical support--Drama
Department, Program, or Center
School of Film and Animation (CIAS)
Valenti, John, "Tech service" (2012). Thesis. Rochester Institute of Technology. Accessed from
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