Monro Muffler Brake, Inc started in 1966 when the founder Charles (Chuck) J. August discontinued his franchise affiliation in order to expand the service offered at his muffler shops. A locally owned and managed company, Monro went public in 1991. Monro has grown from 20 locally owned stores in 1977 to over 700 stores located in seventeen states. I made contact with my Monro client, John Appleman, through a professional networking group. We met and discussed two areas of the business that had potential Capstone Project opportunities – an inventory project and the creation of a dashboard for the IT Department. After discussing the two opportunities with my mentor and advisor I decided that creating an IT Dashboard offered the best opportunity for a cross-disciplinary project. Definition of the problem to be solved started during the proposal process and continued to be focused during project execution. Refining the scope of the dashboard was a necessary part of the project, and is described in Section 3.
Miller, April, "Driving Monro Muffler brake with an IT dashboard" (2006). Thesis. Rochester Institute of Technology. Accessed from
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