Deaf and/or hard-of-hearing and hearing people communicate frequently. Most people find it enjoyable in some situations and scary in others. We spend most of our waking hours communicating. Communication affects our life. This is a study to investigate the use of synchronous communication tools, in particular focusing on two target groups, the deaf and/or hard-of-hearing and their hearing colleagues. The aim will be to determine people's views on whether synchronous communication tools are now or will be beneficial for them to use as communication. The point of the survey and interview was to ascertain who, if anyone, was actually using the synchronous communication tools. It was discovered that some people do use synchronous communication as a part of "access communication" between deaf and/or hard-of-hearing and hearing people in the workplace.
Library of Congress Subject Headings
Deaf--Means of communication; Communication and technology; Synchronous data transmission systems
Department, Program, or Center
Information Sciences and Technologies (GCCIS)
Agriss, Yael, "Synchronous communication tools: Enabler for the deaf and/or hard-of-hearing colleagues" (2001). Thesis. Rochester Institute of Technology. Accessed from
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