The Service Level Agreement is a process of negotiation in which the business (Managers, IT staff) and customers establish a common understanding about services, priorities and responsibilities. The purpose of this project is to analyze which metrics of physical environment can be used to recommend optimized Service Level Agreements for virtual environment. For the Analysis of this project, an enterprise-class hypervisor VMware ESXi and the tools VSphere Client, Solarwinds Engineer's Toolset and PRTG Network Monitor are used to make a virtual laboratory. The results showed the aspects to take into consideration to make and guaranty the most favorable Service Level Agreement in virtualized environment.
Library of Congress Subject Headings
Service level agreements; Virtual computer systems
Networking and System Administration (MS)
Department, Program, or Center
Computer Science (GCCIS)
Sanchez Fermin, Steven, "Service level agreement in virtualized environment" (2010). Thesis. Rochester Institute of Technology. Accessed from
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