This capstone project focuses on the enhancement and optimization of different aspects within the facilities management department of Dubai Developments, which is a leading real estate company in Dubai. Considering the huge number of buildings owned by the company and that the facilities management department was recently formed, there are still opportunities of improvement in terms of saving energy, growing productivity, improving operations processes and promoting sustainability. To do so, this capstone project focused on developing four main aspects within the FM department to ensure achieving the abovementioned objectives. Firstly, a retrofit project was implemented on the cooling system of one building which resulted in saving 756,864 Kwh of electrical power per year which is equivalent to 320,000 AED of savings in bills per year. Secondly, a mobile application was developed using Google AppSheet to organize the inventory management process in different stores. Thirdly, standard operation procedures were drafted to standardize the technicians’ work process and control the maintenance quality. Finally, a proposal of zero-waste buildings was submitted to the management to completely recycle the buildings’ waste. The proposal is still under review by the management and will be implemented once a budget is allocated for it. If implemented, zero-waste buildings will be a remarkable start for the company towards green buildings and sustainability journeys. This report illustrates how each project was planned and implemented, as well as the results achieved.
Engineering Management (ME)
Department, Program, or Center
Graduate Programs & Research (Dubai)
Aldiek, Mohammad Zaher, "Process Development in Facilities Management Sector" (2022). Thesis. Rochester Institute of Technology. Accessed from