The treatment of patients in outpatient healthcare clinics is continually growing as technology improves and recovery benefits are recognized. In this thesis, a simulation framework is developed to model the operational aspects of clinics with the goal of providing a method to understand the impact of clinic design decisions relative to productivity, efficiency, and quality of patient care. The healthcare clinic design simulator (HCD-Sim) is designed to study the dynamic system behavior of clinics and to analyze alternative outpatient healthcare clinic designs. Additionally, the simulation framework is created using a data-driven structure that can represent a large class of outpatient healthcare clinics through the specification of clinic data relative to patient flows, work flows, and resource requirements. To demonstrate capability, the framework is applied to a representative general clinic to analyze capacity and investigate important resources that impact the clinic’s performance. Lastly, the framework is applied to a Bone Marrow Transplant (BMT) clinic application to examine the system and provide design recommendations.

Publication Date


Document Type


Student Type


Degree Name

Industrial and Systems Engineering (MS)

Department, Program, or Center

Industrial and Systems Engineering (KGCOE)


Michael E. Kuhl

Advisor/Committee Member

Katie McConky


RIT – Main Campus