Individuals in organizations experience stress as a result of their use of Information and Communication Technology (ICT). This is termed as technostress. Individual characteristics form an important set of factors that influence technostress, and understanding them is important for developing organizational mechanisms for effecting appropriate adjustments in managing technostress. This paper explores the relationship between three individual characteristics – confidence in using computers, computer literacy, and experience in using computers – and technostress. The results show that a higher value of these characteristics, largely leads to lower technostress.
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Tu, Q., Tarafdar, M., Ragu-Nathan, B.S., and Ragu-Nathan, T.S. (2007). How end-user characteristics affect technostress: An exploratory investigation. Paper presented at the 2007 Decision Sciences Institute Annual Meeting. Phoenix, AZ, 17-20, November (pp. 821-826).
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