This paper explores the relationship between personality, productivity, and instant messaging. With the current and forecasted usage of IM software, business implications must be addressed. Managers should understand how to effectively manage this technology. Not understanding these implications could result in abuse and negatively impact productivity.
Date of creation, presentation, or exhibit
Department, Program, or Center
Cook, L., and Cook, J. (2003). Personality, productivity and instant messaging. Proceedings of the 34th Annual Meeting of the Decision Sciences Institute, Washington, DC, 22 - 25 November (pp. 1-6).
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