Homeless shelter performance is presently operationalized as shelter success in linking homeless individuals to housing; however, there is a cluster of individuals with co-occurring serious mental health issues who engage in chronic and episodic re-entry into homeless shelters. Persistent and chronically mentally ill individuals who re-enter shelters increase demands on staff, who are inadequately trained to de- escalate, manage their internal distress, and connect these homeless residents to appropriate services. This protocol outlines an alternative intervention mechanism for shelters that targets a key, untreated pathway where staff and resident symptoms and skills are linked to shelter performance. We propose that a digital skills training, connection, and resource hub can act as a systemic framework that targets staff and resident psychiatric symptoms in tandem. This paper details the design, hypotheses, and potential barriers associated with a digital systemic treatment and training portal.
Sangiorgio, Celeste; Crane, Cory; Berbery, Cassandra; and Easton, Caroline
"Protocol for an eHub as an Systemic Intervention for Homeless Shelter Staff and Resident Psychosocial and Behavioral Needs,"
Frameless: Vol. 4:
1, Article 34.
Available at: https://scholarworks.rit.edu/frameless/vol4/iss1/34