Goals: This paper discusses the need for a predictable method to evaluate gains and gaps of collaborative technology-mediated workflows and introduces an evaluation framework to address this need. Methods: The Collaborative Space Analysis Framework (CS-AF), introduced in this research, is a cross-disciplinary evaluation method designed to evaluate technology-mediated collaborative workflows. The 5-step CS-AF approach includes: (1) current-state workflow definition, (2) current-state (baseline) workflow assessment, (3) technology-mediated workflow development and deployment, (4) technology-mediated workflow assessment, (5) analysis, and conclusions. For this research, a comprehensive, empirical study of hypertension exam workflow for telehealth was conducted using the CS-AF approach. Results: The CS-AF systemized approach reveals critical cross-disciplinary evaluation data concerning gains and gaps of collaborative workflows when technology-mediated enhancements are characterized and compared with a baseline workflow for the goal of continuous workflow improvement. Conclusion: The CS-AF is an effective approach that can be adapted for use in multiple domains.
Department, Program, or Center
School of Information (GCCIS)
C. Bondy, P. Grover, R. Li, L. Chen, V. Hanson and P. Shi, "Evaluating Technology-Mediated Collaborative Workflows for Telehealth," in IEEE Journal of Biomedical and Health Informatics, doi: 10.1109/JBHI.2021.3119458.
RIT – Main Campus