This study focused on how conflict management between employees affects employee empowerment. Conflict naturally occurs between individuals, and its management in organizations can result in positive or negative consequences. Employee empowerment influences greater job satisfaction and commitment to organizations. Based on the theory of message design logic, it was hypothesized that employees who employ rhetorical design while managing conflict will experience greater levels of empowerment. The sample consisted of 196 employees at an educational institution who completed a short, online survey. Results showed no relationship between levels of perception of empowerment and message design logic, thus not supporting the hypothesis.
Communication and Media Technologies (MS)
Department, Program, or Center
School of Communication (CLA)
Maura Fernandez, Michelle, "What Is the Relationship Between Conflict Management and Employee Empowerment? A Message Design Logic Perspective and its Importance for Managers and Supervisors" (2017). Thesis. Rochester Institute of Technology. Accessed from
RIT – Main Campus