Abstract

This study focused on how conflict management between employees affects employee empowerment. Conflict naturally occurs between individuals, and its management in organizations can result in positive or negative consequences. Employee empowerment influences greater job satisfaction and commitment to organizations. Based on the theory of message design logic, it was hypothesized that employees who employ rhetorical design while managing conflict will experience greater levels of empowerment. The sample consisted of 196 employees at an educational institution who completed a short, online survey. Results showed no relationship between levels of perception of empowerment and message design logic, thus not supporting the hypothesis.

Publication Date

8-12-2017

Document Type

Thesis

Student Type

Graduate

Degree Name

Communication and Media Technologies (MS)

Department, Program, or Center

School of Communication (CLA)

Advisor

Andrea Hickerson

Advisor/Committee Member

Grant Cos

Advisor/Committee Member

Rudy Puglise

Campus

RIT – Main Campus

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