Luke Auburn

Abstract

Universities often rely on complex information systems to manage student data. When higher education institutions implement enterprise resource planning (ERP) systems to replace legacy systems, they may introduce new processes, concepts, and terminology to the students, faculty, and staff who are the system’s end users. A well-executed training plan can foster end-user adoption and increase an implementation’s chance of success. This thesis project provides a blueprint for incorporating a training plan that best fits the needs of end users into an overall system implementation project plan. To effectively train end users, the training team must identify skill gaps, ascertain the most effective methods of delivery, select compelling trainers, develop materials in concert with subject matter experts, and continually evaluate the program for its effectiveness.

Library of Congress Subject Headings

Universities and colleges--Administration--Data processing; Enterprise resource planning--Methodology; Enterprise resource planning--Study and teaching; College teachers--Training of; College students--Training of

Publication Date

5-1-2015

Document Type

Thesis

Student Type

Graduate

Degree Name

Communication and Media Technologies (MS)

Department, Program, or Center

Department of Communication (CLA)

Advisor

Patrick Scanlon

Advisor/Committee Member

Rudy Pugliese

Advisor/Committee Member

LaVerne McQuiller Williams

Comments

Physical copy available from RIT's Wallace Library at LB2341 .A82 2015

Campus

RIT – Main Campus

Plan Codes

COMMTCH-MS

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