Meeting customer expectations in the foodservice industry: A "Mystery Diner" program

Author

Michele L. Bailey

Abstract

Not Included

Library of Congress Subject Headings

Restaurants--Customer services; Restaurant management; Customer services--Quality control

Publication Date

1-1994

Document Type

Thesis

Student Type

Graduate

Degree Name

Hospitality-Tourism Management (MS)

Department, Program, or Center

School of Food, Hotel and Travel Management (CAST)

Advisor

Richard F. Marecki

Advisor/Committee Member

Carol Whitlock

Comments

Physical copy available from RIT's Wallace Library at TX911.3.C8 B34 1994

Recommended Citation

Bailey, Michele L., "Meeting customer expectations in the foodservice industry: A "Mystery Diner" program" (1994). Thesis. Rochester Institute of Technology. Accessed from
https://repository.rit.edu/theses/8459

Campus

RIT – Main Campus