Reengineering RIT card transactions: A Study of RIT identification card transactions

Author

Debra A. Spencer

Abstract

This thesis explores possible ways of reengineering the system for processing student identification card financial transactions at the Rochester Institute of Technology. The current system uses both a manual process and a web-based technology, and requires form completion and manual intervention by the user and the employee processor. Possible improvements explored include elimination or redesign of forms and the introduction of an electronic format. Data for this study was collected at the cashier's office on the RIT campus. The data collection included qualitative survey questions, observation, and quantitative analysis of the answers to the survey questions.

Library of Congress Subject Headings

Reengineering (Management); Stored-value cards; Identification cards--Technological innovations; Universities and colleges--Technological innovations; Electronic funds transfers; Business records--Management--Case studies

Publication Date

11-5-2005

Document Type

Thesis

Student Type

Graduate

Degree Name

Service Management (MS)

Advisor

James W. Jacobs

Comments

Physical copy available from RIT's Wallace Library at HD58.87 .S64 2005

Recommended Citation

Spencer, Debra A., "Reengineering RIT card transactions: A Study of RIT identification card transactions" (2005). Thesis. Rochester Institute of Technology. Accessed from
https://repository.rit.edu/theses/8155

Campus

RIT – Main Campus