Abstract

This research study is conducting to evaluate the degree of assessment of the empowerment concept at Sheraton Grande Sukhumvit Hotel, Bangkok, Thailand. Sheraton Grande Sukhumvit is a green-site hotel for the empowerment concept, which means that the hotel has been operated under empowerment since the hotel was first operated in 1996. It claims to be the first hotel in Thailand employing this concept. The research study carries out opinion and perceptions of front-line service staffs on the actual empowerment practice at Sheraton Grande Sukhumvit Hotel in three main departments: Front Office, Food and Beverage, and Housekeeping. This will be beneficial for the management in assessing the current hotel operation under the empowerment concept, which will lead to improvement process for full advantage in employing this concept.

Library of Congress Subject Headings

Hospitality industry--Personnel management-Thailand

Publication Date

1998

Document Type

Thesis

Department, Program, or Center

School of Food, Hotel and Tourism Management (CAST)

Advisor

Crumb, David

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: TX911.3.P3 T58 1998

Campus

RIT – Main Campus

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