Abstract

The purpose of this study is to evaluate the feasibility of renovating and profitably operating overnight accommodations at the University Club of Rochester. This was accomplished by developing a comprehensive survey to analyze the overnight accommodation operations of university clubs sharing reciprocal arrangements with the University Club of Rochester. Customer base, occupancy rates, room amenities, club services, and overnight staffing requirements were addressed. The results revealed minimum in-room amenity and club services expectations of a guest from a reciprocal club. Additionally, the number of non-resident club members and the number of guests whose travel purpose was business positively affected occupancy rates in the respondent university clubs. Among the conclusions drawn from the research is the need to tailor services and amenities to the business traveler to optimize utilization of the overnight accommodations.

Library of Congress Subject Headings

Bed and breakfast accommodations--Customer services

Publication Date

1997

Document Type

Thesis

Department, Program, or Center

School of Food, Hotel and Tourism Management (CAST)

Advisor

Warren, Sackler

Advisor/Committee Member

Steffens, Edward

Advisor/Committee Member

Marecki, Richard

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: TX911.2 .B654 1997

Campus

RIT – Main Campus

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