The objective of this study was to determine if key leadership characteristics would be evident in leaders who exercised successfully an organizational transition. In reviewing the literature, an understanding was established that allowed the separation of Leadership versus Management and shared insight in situations where both are merged. Also developed was an extensive list of Leadership Characteristics. The study used the Delphi Method to obtain consensus from a selected group of General Managers within the Conference Center population. This study identified a limited set of key Leadership Characteristics required at the General Managers level for achieving successful organizational changes. The key characteristics identified profoundly illustrated that humanistic skills, flexibility, adaptability, integrity and honesty values are paramount for a successful organizational transition at the General Manager's level.
Library of Congress Subject Headings
Leadership; Organizational change
Department, Program, or Center
School of Food, Hotel and Tourism Management (CAST)
Keyes, Edward, "Leadership characteristics in an organizational transformation" (1999). Thesis. Rochester Institute of Technology. Accessed from
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