The main thrust of this study was to decide if certain strategies exist that have significant impact on profit in a lodging establishment. In reviewing the literature it did not contain any conceptual plan for operating a lodging facility completely. However, as noted in the literature review, there are many articles discussing one strategy or another. It is pointed out in chapter two that most of these strategies are more correct by definition "tactics." Tactics that if implemented may contribute to success, but not be solely responsible for success. This study also attempted to identify some differences between the service sector strategies and that of manufacturing. The study used the Delphi Method to obtain consensus from a panel of lodging industry General Managers and Owners on key departmental operating strategies that have the most impact on profit. This study also obtained a consensus on three master strategies that must be seriously considered before building, buying, or investing in a property and will have a major impact on a properties success.
Library of Congress Subject Headings
Hotel management; Strategic planning
Department, Program, or Center
School of Food, Hotel and Tourism Management (CAST)
Simon, Charles Edward, "Build it and they will come" (1992). Thesis. Rochester Institute of Technology. Accessed from
RIT – Main Campus