Employee satisfaction is related with customer satisfaction and employee performance in hotel. Though hotel operators in the West begin to attach importance to employee satisfaction, in Taiwan, this issue is not being treated as important as it is in the West. The purpose of this study is to do a first time survey about employee satisfaction levels in The Grand Hotel Taipei. The survey consists of five sections including workplace, the job, employee's opinion, benefits, and employee himself. Questionnaires were used to get to know employee demand and level ofjob satisfaction from supervisors and employees. The result of this study show that supervisors and employees have different recognition of employees' input, job task, reward system, loyalty to the hotel, and level of pay. Supervisors are more satisfied with the workplace and the job than employees. And they both have the same level of satisfaction about working environment and benefits program.
Library of Congress Subject Headings
Grand Hotel Taipei; Hotels--Personnel management--Taiwan; Quality of work life; Hotels--Employees
Department, Program, or Center
School of Food, Hotel and Tourism Management (CAST)
Yeh, Yenting, "Employee satisfaction of hotel industry: A Case study of the Grand Hotel Taipei" (1999). Thesis. Rochester Institute of Technology. Accessed from
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