This thesis analyzed the existing process for preparing quotes for standard hardware and software at TECH Corporation in order to evaluate its cost effectiveness and customer satisfaction. In addition, a new process for the preparation of standard quotes is proposed with short- and long-term business outcomes.
Library of Congress Subject Headings
Sales management--United States; Financial quotations--United States; Reengineering (Management); Selling--Computers--United States; TECH Corporation
Department, Program, or Center
Hospitality and Tourism Management (CAST)
Guerrero, Claudia V., "Process evaluation" (2004). Thesis. Rochester Institute of Technology. Accessed from
RIT – Main Campus