Objective To develop a Process Mapping Framework for Small Business Consultants and to evaluate its effectiveness on a case study organization. Design Current literature was reviewed to establish protocol for the framework. The framework was followed to test its efficacy. Subject Weight No More, Inc., of Lyndonville, NY, was selected as the case study small business. Results The developed framework proved useful for gathering information, maintaining consistency, and assimilating research into well-versed findings for the case study organization. Applications Small business consultants now have a guiding framework which promotes use of strong customer service skills, consistency, organization, and evaluation of processes to begin investigating their clients' small businesses.
Library of Congress Subject Headings
Business consultants--Case studies; Small business--Management--Case studies; Reengineering (Management)
Department, Program, or Center
Hospitality and Tourism Management (CAST)
Jacobs, James Jr
Kmicinski, Nicole, "Process mapping framework for small business consultants: A Case study approach" (2001). Thesis. Rochester Institute of Technology. Accessed from
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