The golf industry has experienced an explosion as it has grown over the years into a $30 billion a year industry. The Monroe County golf industry has also experienced growth with over 40 private, semi-private, and daily-fee in competition for golf customers. This study of 12 Monroe County golf course owners and managers asks for their beliefs regarding customer satisfaction issues. Lastly, this study will categorize the responses by industry segment to see if there are patterns to management beliefs on golf course competitiveness and customer service strategies.
Library of Congress Subject Headings
Golf courses--Customer services--New York (State)--Monroe County--Evaluation; Golf courses--New York (State)--Monroe County--Management; Golf--Economic aspects--New York (State)--Monroe County; Consumer satisfaction--Evaluation
Department, Program, or Center
Hospitality and Tourism Management (CAST)
Treat, Tom, "Issues of customer satisfaction: A Study of Monroe County golf courses" (2000). Thesis. Rochester Institute of Technology. Accessed from
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