Abstract
The golf industry has experienced an explosion as it has grown over the years into a $30 billion a year industry. The Monroe County golf industry has also experienced growth with over 40 private, semi-private, and daily-fee in competition for golf customers. This study of 12 Monroe County golf course owners and managers asks for their beliefs regarding customer satisfaction issues. Lastly, this study will categorize the responses by industry segment to see if there are patterns to management beliefs on golf course competitiveness and customer service strategies.
Library of Congress Subject Headings
Golf courses--Customer services--New York (State)--Monroe County--Evaluation; Golf courses--New York (State)--Monroe County--Management; Golf--Economic aspects--New York (State)--Monroe County; Consumer satisfaction--Evaluation
Publication Date
2000
Document Type
Thesis
Department, Program, or Center
Hospitality and Tourism Management (CAST)
Advisor
Domoy, Francis
Recommended Citation
Treat, Tom, "Issues of customer satisfaction: A Study of Monroe County golf courses" (2000). Thesis. Rochester Institute of Technology. Accessed from
https://repository.rit.edu/theses/211
Campus
RIT – Main Campus
Comments
Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: GV975.5 .T73 2000