A Transformational framework for services in the hospitality industry

Author

Guillermo Graglia

Abstract

Not provided.

Library of Congress Subject Headings

Hotel management; Strategic planning; Hospitality industry--Customer services; Hospitality industry--Planning

Publication Date

2001

Document Type

Thesis

Department, Program, or Center

Hospitality and Tourism Management (CAST)

Advisor

Domoy, Francis

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: TX911.3.M27 G734 2001

Recommended Citation

Graglia, Guillermo, "A Transformational framework for services in the hospitality industry" (2001). Thesis. Rochester Institute of Technology. Accessed from
https://repository.rit.edu/theses/206

Campus

RIT – Main Campus