Abstract

The Service Level Agreement is a process of negotiation in which the business (Managers, IT staff) and customers establish a common understanding about services, priorities and responsibilities. The purpose of this project is to analyze which metrics of physical environment can be used to recommend optimized Service Level Agreements for virtual environment. For the Analysis of this project, an enterprise-class hypervisor VMware ESXi and the tools VSphere Client, Solarwinds Engineer's Toolset and PRTG Network Monitor are used to make a virtual laboratory. The results showed the aspects to take into consideration to make and guaranty the most favorable Service Level Agreement in virtualized environment.

Library of Congress Subject Headings

Service level agreements; Virtual computer systems

Publication Date

2010

Document Type

Thesis

Student Type

Graduate

Degree Name

Networking and System Administration (MS)

Department, Program, or Center

Computer Science (GCCIS)

Advisor

Border, Charles

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works in December 2013.

Campus

RIT – Main Campus

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