The strategic use of information systems (IS) has become a vital aspect of business strategy. Companies have tried to differentiate themselves based on their use and adaptation of new technology. To accomplish this, top management support has become an integral part of the IS function. The literature has conceptually supported this notion, but empirical evidence has been lacking. This paper develops a framework for the support from top management (TMS Model) as well as empirically tests the relationship between top management support, the IS function, and IS performance with structural equation modeling, with the results supporting the direct and indirect relationship of top management support and IS performance.
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Ragu-Nathan, B.S., Apigian, C., Ragu-Nathan, T.S., Tu, Q. (2002). A path analytical study of the effect of top management support for IS. Paper presented at the 2002 Decision Sciences Institute Annual Meeting (pp. 1346-1351).
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