Abstract

The paper uses a quality management framework to analyze quality management approaches that have been implemented in institutions of higher education in the USA. The framework is comprised of three parameters, which are quality of design, quality of conformance and quality of performance. It turned out that only one of the nine articles that were examined dealt explicitly with quality of performance issues.

Publication Date

2002

Comments

Copyright 2002 Taylor & Francis.Total quality management & business excellence journal article. The complete article can be found at www.informaworld.com. DOI: 10.1080/09544120120102441Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works in February 2014.

Document Type

Article

Department, Program, or Center

Accounting (SCB)

Campus

RIT – Main Campus

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